Receiving a shipment

Upon delivery, our delivery partners will ask to see the receiver’s ID to ensure he or she is 21 or older. The receiver will also be required to sign for the order. If you are unable to be home, we will make two additional attempts to deliver your order, and then it will be held at the shipper’s distribution center. 

Unfortunately P.O Boxes are not permitted as state law requires adult signature at delivery. 

Shipping options and rates

Our goal is to process and ship orders the same business day when received before 8 a.m. local time. Shipping orders placed after 8a.m. local time will ship the following business day; those placed after 8 a.m. on Friday will ship the following Monday, regardless of delivery method.

Express Shipments including 3Day, 2Day and Overnight will count business days only. Shipments made on Friday will begin counting the following Monday. 

Shipments to Canada, Australia and UK may be subject to incur additional local duties and tax from customs. This tax won't be charged by us and recipient may be contacted by shipping carrier to clear the charges. 

Ground shipping (2-5 business day): FREE

2nd day air (2 business days): $22 and up

Priority overnight (1 business day): $40 and up

Re-deliveries 

In any event where the shipment is returned to our warehouse after multiple attempts for delivery with our shipping carrier (FEDEX or UPS), there will be a fee total to a minimum 25% of total cost or $50 per bottle (whichever is lowest) for redeliveries. This includes undamaged returns. 

Contact:

Questions? Please reach us at help@carbonchampagnes.com